Facility Management Mobile App

Highlights

An eminent design and construction company utilized a native web app to maintain their facility systems, such as HVAC, lighting, plumbing, etc. However, this process created an inefficient incident-response time and subsequent downtimes, which undermined the performance goals of their facilities.

Challenge

Client Challenge

Streamline facility maintenance process by enabling onsite engineers to have all service-critical details at hand.

Project Objective

Create an easy-to-use mobile solution for corporate use providing instantaneous access to equipment-related data.

Solution

To reduce turnaround time, the PSA team developed a mobile application for the client’s engineers to immediately obtain full maintenance information by scanning QR codes from the onsite equipment. Having the data stored within the client’s core web app, we coordinated the backend modifications to support extension to mobile, providing seamless data exchange and QR code recognition.

Being iOS and Android-compliant, the app provides the following capabilities:

Login and authentication via username and password
Testing the connectivity with the main server
Сamera-based QR code scanning
Examining equipment maintenance checklist, warranty information, open and closed work orders, and Q&M manuals

To optimize navigation, we introduced clear and consistent user flows through loading, home, setup, media capture, results, help, and about pages.

Finally, we deployed the app through the client’s corporate channels so they could distribute it internally. Additionally, we ported the app with its full functionality to the Windows platform to run on Microsoft Surface Pro tablets used by the client’s staff.

As a result, our client gained an advanced mobile assistant to help hold maintenance at greater efficiency, which subsequently reduced equipment downtime and service costs. This project became ground-breaking for them and paved the way to advanced management and customer interaction opportunities, involving service requests, work orders, and preventative maintenance.

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