Troubleshooter for Diagnostics Platform

A global healthcare technology provider sought to optimize the maintenance of their molecular diagnostics platform, which supports a wide range of IVD assays. The equipment performs sample preparation, featuring a handling arm for liquid dispensing and sampling, robotic arm for sample manipulation, and barcode readers for sample and reagent tracking. All these components demanded costly maintenance.

Reduce maintenance-related expenses for the IVD equipment.

Enable rapid and accurate troubleshooting during IVD equipment operation.

The PSA team developed an equipment-compliant software tool, providing interactive troubleshooting through rapid search and handy graphical representation of system errors. 

A 2D view of the worktable, liquid handling, robotic manipulation, and barcode identification areas highlights green dots for the error-free locations and red dots on the error-present ones. By clicking on red dots, the user can access a detailed error overview, including frequency and type.

The tool functions as a log files analyzer, identifying hardware, software and human errors. To enable comprehensive troubleshooting, we implemented:

• Simultaneous exploration of actual log files

• Error browsing

• Receiving well-organized measurement data on each device location 

• Data export for further analysis

PSA designed the GUI, creating interactive screens for seamless user interactions, followed by comprehensive software development and testing.

As a result, our client has received a precise, real-time troubleshooting tool, enabling timely error detection and root cause analysis to prevent costly maintenance of diagnostics equipment. 

• Requirements definition
• GUI design & development
• Software development
• Functional testing
• Acceptance testing